Shipping Policy

Thank you for choosing RATOUT. We are committed to delivering your order safely and on time.

1️⃣ Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation email once your order has been shipped.

2️⃣ Delivery Timeline

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Other Locations: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines may vary due to logistics delays, weather conditions, or courier issues.

3️⃣ Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered on selected products or order values.

4️⃣ Order Tracking

Once your order is shipped, you will receive:

  • Tracking number

  • Courier partner details

  • Estimated delivery date

You can track your order using the provided tracking link.

5️⃣ Delivery Issues

If your order is:

  • Delayed

  • Damaged during transit

  • Marked delivered but not received

Please contact us within 48 hours of delivery notification.

6️⃣ Incorrect Address

Please ensure your shipping address is accurate at checkout.
RATOUT is not responsible for delays or losses due to incorrect address details provided by the customer.

7️⃣ Failed Delivery Attempts

If delivery fails due to customer unavailability or incorrect address:

  • Re-shipping charges may apply.

  • Orders may be canceled after multiple failed attempts.

8️⃣ Restricted Products Notice

Certain rodent control products may be subject to shipping restrictions in some regions.
We reserve the right to cancel orders if shipping regulations restrict delivery to your location.